Frequently Asked Questions

Please click on the FAQ you are interested in learning more about:

1. Acupuncture Clinic FAQs

2. Chinese Medicine FAQs

3. Shop FAQs

1. Clinic FAQs:

1. I've never had acupuncture before, does it hurt?

  •  Acupuncture needles are hair-like and are very thin. Most people say that they do not feel the needles since they are so thin. Some needle sensations may be similar to an ant bite. You may also feel the sensation of qi (life force energy) as a warm or tingly sensation in the body. Some people may also feel a heavy sensation. 

2. How long are the appointments?

  • Initial appointments will run anywhere from 70 - 80 minutes for the entire consultation and treatment. Follow-ups will run from 35-50 minutes. 

3. Can I book my own appointment(s)? 

  • Yes, just need to create an account. You can check out our availability and book your own appointments here: andrewhuey.janeapp.com
  • You may book multiple/reoccurring appointments but please be aware of our 24-hour cancellation policy (see number 6). If you would like help booking an appointment please email info@eternallillie.com and a team member will assist you.

4. What do I need to confirm my initial appointment?

  • To confirm your initial appointment we require the following:
    • Your first and last name
    • Phone number
    • Email
    • A valid credit card on file 
    • A $40 refundable deposit (will go towards your initial visit).

5. How should I prepare for my first treatment? 

  • Before your initial treatment please make sure to complete all of your required forms on Andrewhuey.Janeapp.com.

  • Please make sure to eat a light meal at least 30 minutes before your appointment (refrain from heavy greasy foods, alcohol, and caffeine at least 2 hours before). Please arrive at least 10-15 minutes before your scheduled appointment. Arrive in or bring loose comfortable clothing to change into. Lastly, please refrain from scraping and/or brushing your tongue (we use this for diagnostics).   

6. What is your cancellation policy?

7. Why do you require a $40 non-refundable deposit to book an initial appointment?

  • Starting mid-September we will require all new patients to make a $40 non-refundable deposit to book an appointment. The payment will go toward your initial consultation. If you are unable to make it to your scheduled appointment and give a 24-hour notice then you may use your deposit towards a rescheduled visit. The deposit may only be used for your initial appointment only.

  • The non-refundable deposit is to secure your scheduled appointment. Since we are a small business with limited availability, it is our number one priority to be able to accommodate and provide the highest level of healthcare to all patients. Securing a deposit helps to ensure your agreement to our scheduled appointment. It also limits the possibility of other patients not being able to schedule, and/or being impacted by late arrivals, or last-minute cancellations/ appointment changes.

8. I am running late what should I do?

  • If you are running more than 10 minutes late then your appointment may be subjected to cancellation. If availability permits then you may be rescheduled to a later appointment that same day. Same-day cancellations may be subject to a $50 cancellation fee, while same-day rescheduled appointments are not. Please note that same-day reschedules are only valid if availability permits, otherwise it will count as a same-day cancellation. It is important to plan accordingly (especially during rush hour) and arrive at least 10 minutes early to ensure that you are on time. 

  • Late arrivals will impact the following patients so we will have limited or no availability to accommodate for more than 10 minutes passed your scheduled appointment time. If we are able to accommodate you then you may also be asked to wait while we help the next patient at their scheduled time slot.

9. Will I get reminders for my scheduled appointments?

  • Yes, you will receive an email reminder 48 hours before your scheduled appointment and a text reminder 3 hours before your scheduled appointment. You may also receive a text or call from us if you do not arrive within 5 minutes of your scheduled time. 

10. How often should I come in for treatments?

  • Everyone is different so depending on your chief complaint and medical assessment your practitioner will recommend routine treatments based on your needs. Usually, 1 treatment per week for the first 6 weeks is standard for the consistency required to harmonize the body. Some people may require 2 treatments per week and some may require one treatment every other week. We will work with you to recommend the best duration of treatment for you. 

11. In total, how many treatments will I need?

  • This will also vary. Some people may need 1 - 6 treatments while others may require 50+ treatments over a period of months and/or years to fully treat a condition. Each treatment builds on top of the other, so the more chronic your condition is the longer and more treatments you may require. Chinese medicine works to treat the root of your problems so it requires routine and consistency to be the most effective.

12. Do you take insurance?

  • We are currently working to fully incorporate out-of-network coverage for our patients with accepted health benefits. 

    2. Chinese Medicine FAQ's:

    1. What is the training like for a Chinese Medical Practitioner/Doctor?

    • Chinese Medical school is a rigorous 3-4 year graduate level program that requires a minimum of 4,050 total completed hours. Students must see at least 250-350 patients in their 2nd-4th years and have at least 650 hours of clinical supervision.

    • The curriculum includes both Western and Eastern medicine and requires students to pass two rounds of comprehensive exams in years 2 and 3 which consist of Biomedical Science, Acupuncture, Oriental Medicine, Law, and Safety, Herbs (for herbal students), and a series of practicals. Students are also required to demonstrate and pass all clean needle technique examinations and multiple board examinations to be licensed and to practice in the state of New York. 

    • Doctoral programs in Chinese Medicine require an additional 1-2 years. The total timeframe of schooling is about 7-10 years (including a bachelor's degree).

    2. How does acupuncture work?

    3. What is the difference between Classical Chinese Medicine and Traditional Chinese Medicine?

       

      3. Shop FAQ's:

       1. What are your business days?

      • Our shop operates Monday - Thursday. We do not operate during Holidays. 

      2. How long does shipping take?

      • We are a small business and we appreciate your support and patience! Please allow 1-3 business days for processing before your orders are shipped out to you. Orders should arrive within 2-5 business days upon shipment.  
          
      • Orders placed during the holiday season may be subject to longer delivery times due to higher demands for delivery and carrier services. All tracking numbers are automatically sent to your email once shipped. If tracking information is not found please check your spam folder. 

      3. What is the return policy on your herbal products?

      • Due to the sensitive nature of our herbal products, all herbal and supplements sales are final!
      • For more information regarding our returns please reference our return and cancellation policy.  

      4. What is the return policy on non-herbal products?

      • Non-herbal/supplement products that were unopened or unused may be eligible for a refund or store credit if returned within 7 days of delivery. You will be charged a 15% restock fee and will be responsible for all shipment fees. The remaining refund balance will be processed to the original payment within 3-5 business days of us receiving and approving the return.