Acupuncture Clinic FAQs

1. I've never had acupuncture before, does it hurt?

  •  Acupuncture needles are about the diameter of a hair strand and are very flexible and thin. Some people report not feeling the needles since they are so thin, while others report some needle sensations as feeling similar to that of an ant bite. You may also feel the sensation of qi (life force energy) as a warm or tingly sensation in the body. Some people may also feel a heavy sensation. 

2. How long are the appointments?

  • Initial appointments will run anywhere from 60 - 75 minutes for the entire consultation and treatment. Follow-ups will run from 35-50 minutes. 

3. Can I book my own appointment(s)? 

  • Yes, you just need to create an account (if you currently don't have one). You can check out our availability and book your own appointments here: andrewhuey.janeapp.com
  • You may book multiple/reoccurring appointments but please be aware of our 24-hour cancellation policy (see number 6). If you would like help booking an appointment please email info@eternallillie.com and a team member will assist you.

4. What do I need to confirm my initial appointment?

  • Starting Sept 20, 2023 we will require the following to confirm all initial appointments:
    • Your legal first and last name
    • Phone number 
    • Email
    • A completed and signed intake form must be completed before your treatment
    • A valid credit card on file 

5. How should I prepare for my first treatment? 

  • Before your initial treatment please make sure to complete your required intake form at Andrewhuey.Janeapp.com. 

  • Please make sure to eat a light meal at least 30 minutes before your appointment (refrain from heavy greasy foods, alcohol, and caffeine at least 2 hours before). Please arrive at least 10 minutes before your scheduled appointment. Arrive in or bring loose comfortable clothing to change into. Lastly, please refrain from scraping and/or brushing your tongue (we use this for diagnostics).   

6. What is your cancellation policy?

7. I am running late what should I do?

  • If you think you may run late please call or text us as soon as possible at (917)-512-6498 to notify us. We will do our best to accommodate you.
  • Please note: if you are running more than 15 minutes late your appointment may be subjected to cancellation. If availability permits then you may be rescheduled to a later appointment that same day. Same-day cancellations may be subject to a $50 cancellation fee, while same-day rescheduled appointments are not. Please note that same-day reschedules are only valid if availability permits, otherwise it will count as a same-day cancellation. It is important to plan accordingly (especially during rush hour) and arrive at least 10 minutes early to ensure that you are on time. 

  • Late arrivals will impact the following patients so we will have limited or no availability to accommodate for more than 15 minutes passed your scheduled appointment time. If we are able to accommodate you then you may also be asked to wait while we help the next patient at their scheduled time slot. Late arrivals within 15 minutes may also be asked to wait if the following patient arrives at their scheduled time. 

8. Will I get reminders for my scheduled appointments?

  • Yes, when completing your intake form please be sure to check all 3 boxes to opt-in for all text and email notifications under Step 4 of Email Communication. Doing so will ensure you'll receive all of your appointment notifications.

  • After checking all 3 boxes you'll receive an email reminder 48 hours and a text reminder 3 hours before every scheduled appointment. You may also receive a text or call from us if you do not arrive within 5 minutes of your scheduled time. 

9. How do I set up recurring appointments?

  • If you would like to set up recurring appointments to secure your appointment every visit please contact a team member at info@eternallillie.com
  • Please let us know how often you would like to set up your appointments (weekly, bi-weekly, monthly), which day(s), and until when. Note: it is your responsibility to cancel any appointment(s) at least 24 hours in advance if you are unable to make them. You will also receive an email notification 48 hours in advance if you choose to opt-in for notifications.

10. I am a returning patient, is there anything I need to know?

  • Welcome back! During our rebrand and transition, we have implemented new policies. We will require all returning and current patients to fill out our current intake form before treatment. We will also require patients to provide/complete all of the initial appointment steps (as highlighted in number 4 above - except for the initial deposit) before treatment. 

11. How often should I come in for treatments?

  • Everyone is different so depending on your main concern and medical assessment your practitioner will recommend routine treatments based on your needs. Usually, 1 treatment per week for the first 6 weeks is standard for the consistency required to harmonize the body. Some people may require 2 treatments per week and some may require 1 treatment every other week. We will work with you to recommend the best duration of treatments for you. 

12. In total, how many treatments will I need?

  • This will also vary. Some people may need 1 - 6 treatments while others may require 50+ treatments over a period of months and/or years to fully treat a condition. Each treatment builds on top of the other, so the more chronic your condition is the longer and more treatments you may require. Chinese medicine works to treat the root of your problems so it requires routine and consistency to be the most effective.

13. Do you take insurance?

  • We are working to fully incorporate out-of-network coverage for our patients with accepted health benefits.